Refund and Returns Policy
All merchandise must be returned in the original condition, packaging, and shipping configuration. Product received in any packaging other than the original packaging that may not be resell able; either no refund will be issued, or additional charges will apply. If in doubt, please reach out to our customer service department through email at: firstname.lastname@example.org
We do not charge any restocking fees to any of our customers for the items they are returning. Please be sure to include tracking number and the item numbers of ALL the items that are being returned for a refund or online store credit in an email to the customer service department (email@example.com) This will help speed up the process for your refund transaction.
Shipping fees are non-refundable, and the customer will be responsible for their own return shipping costs.
Before ordering, always understand the final dimensions of completely assembled products – found in the description and/or in the name of the item.
Please check the color and dimensions of items carefully to make sure they are suitable for the event it is intended for.
Let us know if we can be of assistance in selecting the right products for your situation.